Privacy & Cookies Policy

1. Policy Overview

At Zenvy Traders, we deeply respect your personal privacy. This Privacy & Cookies Policy explains how we collect, store, handle, and protect your information when you visit our website, browse our apparel collections, or interact with our sales team via WhatsApp or telephone.

By accessing our website or placing orders with us, you consent to the data practices described in this document.

2. Information We Collect

We collect information necessary to fulfill your orders, provide accurate delivery quotes, and answer customer support questions. This may include:

• Contact Information: Full name, mobile/WhatsApp telephone number, and email address.
• Delivery Coordinates: Complete shipping address, street address, landmark, city, state, and pin code.
• Order History: Styles, sizes, quantities, and pricing details of items added to your cart or ordered via WhatsApp.
• Technical Information: Basic browser metadata, device type, and visit preferences saved via local storage.

3. How We Use Your Data

The information we gather is used strictly for legitimate commercial and operational purposes, including:

• Processing, packing, and dispatching your fashion apparel orders from Agra.
• Transmitting parcel tracking numbers and delivery status notifications over WhatsApp or SMS.
• Coordinating size exchanges and return pickups.
• Responding to questions regarding garment fabric, stitching, and fit guidelines.
• Enhancing our product range based on customer preference trends.

4. Cookies & Browser Local Storage

Our website utilizes modern browser Local Storage and functional cookies to ensure a smooth, seamless shopping experience.

Specifically, Local Storage is used to:

• Preserve the items inside your Shopping Cart across browser tabs and page refreshes (stored under key zenvy_cart).
• Remember your cookie preferences when you accept or dismiss our consent banner (stored under key zenvy_cookie_consent).

You may clear your browser cookies or local storage at any time via your browser settings without affecting the fundamental readability of our product catalog.

5. WhatsApp & Direct Communication

When you click "Order on WhatsApp", our website prepares a pre-formatted message on your device containing your cart selection. The communication takes place directly through WhatsApp's end-to-end encrypted messaging service to our registered business number (+91 97582 65270). We do not send unsolicited marketing spam or share your mobile number with telemarketers.

6. Third-Party Sharing

Zenvy Traders does not sell, rent, or trade your personal information. We disclose shipping information only to verified courier logistics partners (e.g., Delhivery, Blue Dart, DTDC, India Post) solely for doorstep delivery fulfillment.

7. Data Security

We implement reasonable administrative and technical security measures to safeguard your personal details from unauthorized access, modification, disclosure, or destruction, in alignment with the provisions of the Information Technology Act, 2000 and accompanying rules.

8. Your Rights & Choices

You have the right to request a copy of the personal contact details we hold regarding your transactions, request corrections to inaccurate addresses, or ask for the deletion of past purchase inquiry logs. Simply reach out via our official email address.

9. Governing Law & Jurisdiction

This Privacy & Cookies Policy is governed under the laws of India. Any disputes related to data privacy or website interactions shall be subject to the exclusive jurisdiction of the competent courts in Agra, Uttar Pradesh.

10. Contact Us

For questions regarding this policy, data privacy requests, or cookie inquiries, contact us directly: