Refund & Returns Policy

1. 7-Day Return & Exchange Window

At Zenvy Traders, customer satisfaction is at the core of everything we do. We understand that ordering apparel online requires confidence in size, fitting, and touch.

2. Hassle-Free Size & Fit Exchange

If an item (such as a shirt, kurti, pair of jeans, trousers, or kids' dress) does not fit you perfectly, you can request a quick size exchange.

Our support team on WhatsApp (+91 97582 65270) will guide you through garment chest, waist, and length measurements to ensure the replacement piece matches your expectations. The replacement item will be dispatched promptly upon pickup confirmation of the original piece.

3. Eligibility Criteria: Unused Items with Tags

To qualify for a valid return, refund, or exchange, the item must fulfill the following mandatory conditions:

• Tags Attached: All original brand tags, price tickets, barcodes, and collar cards must remain attached and untampered.
• Unused & Unwashed: The garment must be completely unworn, unwashed, free from body odors, perfumes, makeup stains, or detergent scents.
• Original Packaging: Products should be returned inside their original protective polybags or accessory boxes along with any included accessories or belts.

4. Exceptions & Non-Returnable Items

Due to hygiene standards and health safety regulations in India, the following product categories are non-returnable unless received in a damaged or defective condition:

• Undergarments, innerwear, socks, and handkerchiefs.
• Personalized or customized apparel.
• Items clearly marked as "Final Clearance / Non-Returnable" at the time of purchase.

5. Step-by-Step Return Process via WhatsApp

Initiating a return or exchange with Zenvy Traders is quick and human-centric:

1. Send a message to our official WhatsApp line: +91 97582 65270 or email Zenvytraderagra@gmail.com within 7 days of delivery.
2. Share your order details, a clear photo of the garment with brand tags visible, and indicate whether you prefer a Size Exchange or a Refund.
3. Our Agra support team will confirm your request within 24 business hours and schedule the return pickup.

6. Reverse Logistics & Pickup

We arrange doorstep reverse pickup across most serviceable pin codes throughout India through our logistics partners. If reverse pickup is unserviceable at your remote location, our team will provide our warehouse return address in Agra, and reimburse standard courier speed-post expenses upon presentation of the dispatch receipt.

7. Refund Timelines & Modes

Once the returned item arrives at our facility in Agra, our quality verification team inspects the garment within 24 to 48 hours.

• UPI / Bank Transfer: For prepaid orders or Cash on Delivery returns, refunds are credited directly to your UPI ID (Google Pay, PhonePe, Paytm) or verified bank account within 3 to 5 business days after inspection.
• Store Credit / Replacement: If preferred, an instant store credit voucher can be issued for immediate use on another style.

8. Damaged, Defective or Incorrect Items

Every garment is checked before packing. However, in the rare event that an item arrives with a transit tear, manufacturing flaw, or incorrect size/color, please notify us within 48 hours of receipt. We will arrange an immediate priority replacement at zero additional shipping expense to you.

9. Governing Law & Jurisdiction

All returns, exchanges, and financial settlements are governed under the laws of India, including the Consumer Protection (E-Commerce) Rules. Any dispute or grievance not resolved amicably shall fall under the exclusive jurisdiction of the courts located at Agra, Uttar Pradesh.

10. Contact Our Support Team

For prompt return assistance, size guidance, or refund tracking, reach out directly to our Agra operations desk: