Shipping Policy

Last updated: October 2026 • Pan-India fulfillment, dispatch timelines and tracking

1. Nationwide Shipping Coverage

Zenvy Traders proudly delivers across all 28 states and 8 union territories of India. We partner with India's leading surface and express air logistics providers (including Delhivery, Blue Dart, DTDC, Xpressbees, and India Post) to reach both metro hubs and tier-2/3 towns and rural pincodes.

2. Order Processing & Dispatch Timelines

All garments and fashion accessories are dispatched directly from our central warehouse situated at Hathras Road, Mauja Naraich, Tedhi Bagiya, Kalindi Vihar, Agra.

  • Orders confirmed before 1:00 PM (Monday to Saturday) are normally inspected and packed on the same business day.
  • Standard dispatch window is 24 to 48 hours following order verification.
  • Orders confirmed on Sundays or national holidays are dispatched on the immediate following business day.

3. Estimated Delivery Times

Once handed over to our courier partner, estimated transit delivery times are as follows:

Region / Destination Estimated Transit Time
Agra & Local Uttar Pradesh 1 – 3 Business Days
Delhi NCR, Haryana, Rajasthan, Punjab 2 – 4 Business Days
Major Metros (Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad) 3 – 5 Business Days
Rest of India & Remote Pin Codes 4 – 7 Business Days

4. Shipping Charges & Free Delivery Threshold

We believe in simple, transparent pricing without hidden surprises at checkout:

  • Free Shipping: Standard pan-India delivery is completely FREE on all retail orders during our ongoing promotional season.
  • Express Shipping: Expedited next-day or 48-hour air courier is available upon special request via WhatsApp with nominal surcharge depending on package weight.

5. Tracking Link & WhatsApp Updates

As soon as your parcel is scanned into the courier facility, you will receive an automated shipping confirmation via WhatsApp and/or SMS from our business number (+91 97582 65270). This will contain your unique Courier AWB tracking number and direct live tracking web link.

6. Cash on Delivery (COD) Guidelines

Cash on Delivery is available for serviceable pincodes across India. For COD orders, our customer service team may make a quick courtesy telephone call or send a WhatsApp confirmation message prior to dispatching your parcel to ensure address accuracy.

7. Tamper-Proof & Weather-Resistant Packaging

Every clothing item and accessory is folded, moisture-shielded in food-grade virgin polybags, and sealed in tamper-evident security courier flyers. If you notice any outer tearing or package tampering upon arrival, please take a photograph and reject the delivery or report it immediately to our WhatsApp desk.

8. Undelivered or Returned Shipments

The courier delivery executive will attempt delivery up to three times. If a shipment is marked returned to origin (RTO) due to an unreachable contact number or incomplete address, our customer care desk will reach out to you to reschedule re-dispatch.

9. Governing Law & Jurisdiction

This Shipping Policy and all delivery engagements are subject to the laws of India. Any disputes related to parcel transport or delivery claims shall be governed under the exclusive jurisdiction of the competent courts situated at Agra, Uttar Pradesh.

10. Contact Logistics Support

If you have an urgent tracking inquiry, need to modify an address before dispatch, or require special delivery instructions, reach out to us:

Logistics Desk - Zenvy Traders